AI voice agent · E-commerce & support

Your online store answers customers, before and after the sale

Order tracking, product questions, returns: Lili answers your customers by phone 24/7 and relieves your support team, without tying up staff.

● Online · E-commerce & support agent

Call now

Free call · 1-minute demo

The problem

The calls you simply can't all take

Questions about orders and returns saturate your customer support.

Hesitant pre-sale customers get no immediate answer.

Phone support is costly and takes up your team's time.

The solution

Set up for e-commerce & support, it answers, informs and acts like a member of your team — around the clock.

E-commerce & support agent

Availability24/7

Appointment bookingEnabled

Smart transferEnabled

Call summaryText + audio

Setup time15 minutes

Pricing

No commitment. Same platform access on every plan.

€49/mo

250 min · ~250 calls

€99/mo

500 min · ~500 calls

€199/mo

1000 min · ~1000 calls

FAQ

Can the agent give order information?

Yes. You connect your order information and Lili answers customers on tracking, timelines and delivery status, 24/7.

Does it handle returns and after-sales?

Yes, the agent handles common return and support requests, and escalates complex cases to your team with a summary.

Can it answer pre-sale questions?

Yes, the agent informs hesitant customers about your products, availability and terms, to remove barriers to purchase.

How much does it cost?

From €49/month. For high support-call volume, the Business plan at €199/month includes advanced configuration.

One free call, one minute, and you'll see what Callkom can do for e-commerce & support.